If you purchased a plant from United Nursery on Amazon for Refund or Replacement, please visit: Amazon.com or call 1-888-280-4331
If you purchased a plant from United Nursery an Home Depot for Refund or Replacement, please visit: Home Depot.com or call 1-800-466-3337
If you purchased a plant from United Nursery Lowe's for Refund or Replacement, please visit: Lowes.com or call 1-800-445-6937
If you purchased a plant form United Nursery Walmart for Refund or Replacement, please visit: Walmart.com or call 1-800-925-6278
Why choose United Nursery?
Where are you located?
Where are you located?
We’re located in South Florida, where all of our plants are grown and shipped directly from our nursery. This ensures fast delivery and fresh, healthy plants—never warehoused or drop-shipped.
Are your plants grown in-house?
Are your plants grown in-house?
Yes! All of our plants are grown in-house at our Florida nursery. This gives us full control over quality, freshness, and care from start to shipment.
How do you ensure plant quality during shipping?
How do you ensure plant quality during shipping?
We use our very own patented packaging designed for live plants, including soil wraps, support stakes, and weather protection. Your plant arrives healthy and ready to thrive.
What makes United Nursery different from other online plant stores?
What makes United Nursery different from other online plant stores?
We grow and ship every plant directly from our Florida greenhouse, so there’s no middleman—just fresh, hand-selected plants packed with care. With 20+ years of horticulture expertise, we focus on quality, fast delivery, and helping every customer thrive as a plant parent.
Is United Nursery a family-owned business?
Is United Nursery a family-owned business?
Yes! United Nursery was founded by three Cuban-American families and is proudly family-owned. Many of our team members have been with us for 20+ years. We grow with care and treat every plant—and customer—like family.
Shipping & Returns
Did you purchase your plant from Amazon, Home Depot, Lowe’s, or Walmart?
Did you purchase your plant from Amazon, Home Depot, Lowe’s, or Walmart?
If you purchased a United Nursery plant from Amazon, Home Depot, Lowe’s, or Walmart, please contact that marketplace directly for refunds, replacements, shipping, or returns. We can only assist with orders placed directly on UnitedNursery.com.
How long does plant shipping take?
How long does plant shipping take?
Most plant orders ship within 1–3 business days and arrive in 3–7 days, depending on your location. During peak seasons, like spring, shipping times may vary slightly. We ship directly from our Florida nursery to ensure fast and fresh plant delivery.
How are plants packaged for safe delivery?
How are plants packaged for safe delivery?
Every plant is packaged using our custom protective system—featuring soil wraps, support stakes, and breathable boxes—to ensure safe plant delivery. We ship plants vertically to keep foliage intact and fresh, straight from our greenhouse to your home.
What if my plant arrives damaged or unhealthy?
What if my plant arrives damaged or unhealthy?
If your plant arrives damaged or unhealthy, don’t worry—we’ve got you covered. Just email us with a photo and your order number within 48 hours, and we’ll gladly send a replacement or issue a refund.
What is your return and refund policy?
What is your return and refund policy?
Since we ship live plants, we handle returns on a case-by-case basis. If there’s an issue, contact us within 48 hours of delivery. Customer satisfaction is our priority, and we’re happy to replace or refund if your plant doesn’t arrive healthy.
Do you ship plants to all U.S. states?
Do you ship plants to all U.S. states?
We ship plants to most U.S. states with a few exceptions. Due to agricultural restrictions, we currently can’t ship to Alaska or Hawaii. We do ship to California and Arizona, but some plant types may be restricted. All other orders ship quickly and directly from our Florida nursery. International shipping is not available—yet!
Plant Care
How do I care for my new plant when it arrives?
How do I care for my new plant when it arrives?
After unboxing, place your plant in a spot with bright, indirect light and let it acclimate for 24–48 hours before watering. Avoid repotting right away to reduce transplant shock. Every plant comes with care instructions to help it settle in and thrive.
How often should I water my houseplants?
How often should I water my houseplants?
Most houseplants should be watered when the top inch of soil feels dry. Rather than watering on a fixed schedule, check soil moisture weekly and adjust based on light, temperature, and humidity. Overwatering is a common issue, so it's better to underwater slightly than keep the soil constantly wet.
What kind of light do my plants need?
What kind of light do my plants need?
Most houseplants prefer bright, indirect light—sunlight filtered through a curtain or near a window without direct exposure. Too much direct sun can scorch leaves, while too little light can slow growth. Always match your plant’s light needs with the conditions in your space for best results.
Why are my plant’s leaves turning yellow or brown?
Why are my plant’s leaves turning yellow or brown?
If your plant just arrived, yellow or brown leaves may be part of its natural adjustment to a new environment. Give it up to two weeks to settle in. After that, check for common issues like overwatering, dry air, or too much sunlight. Trimming damaged leaves can also encourage new healthy growth.
When should I repot my plant?
When should I repot my plant?
Repot your plant when you see roots growing out of the drainage holes or the soil dries out too quickly. This usually happens every 12–18 months. Choose a pot 1–2 inches wider to give your plant room to grow.
Are your plants pet-friendly?
Are your plants pet-friendly?
Yes! We offer a selection of pet-safe houseplants that are non-toxic to cats and dogs. Visit our Pet-Friendly Plants page to browse indoor plants safe for pets and create a worry-free space for your furry friends.
